Dr. Surabhi Sahay is a scholar of organizational and health communication whose work centers on participatory processes during periods of change and crisis. Her research explores how individuals and institutions navigate uncertainty; it pays particular attention to the intersections of communication, organization, and healthcare. She has published widely in leading journals such as Management Communication Quarterly, Health Communication, Journal of Contingencies and Crisis Management, and Communication and Democracy.
Dr. Sahay is the author of an upcoming book with Johns Hopkins University Press that examines the transformation of nurses’ work roles and professional identities from the pre- through the post-COVID-19 era. She is also a special issues associate editor for Management Communication Quarterly, contributing to ongoing scholarly conversations about adaptation and recovery in complex systems. An engaged and dedicated educator, Dr. Sahay teaches courses on organizational communication, crisis and change, and research methodologies. She is deeply committed to experiential learning and has led student groups to Japan and Iceland, thereby broadening their global perspectives. In addition to research and teaching, she has held various leadership roles within her university and professional community. Outside of her academic work, Dr. Sahay enjoys traveling with her husband and their two daughters, embracing opportunities for exploration and connection around the world.
For her Fulbright-Nehru project, Dr. Sahay is examining how cesarean section decisions are made in rural, small-town, and semi-urban India, focusing on women, families, and healthcare providers. Using qualitative interviews, it is exploring how communication, trust, cultural norms, and socioeconomic factors shape maternal agency and informed consent. The study is also attempting to highlight both the overuse of cesareans without medical need and the lack of access when they are necessary, thus putting the spotlight on inequalities in maternal healthcare. Drawing on sensemaking, sensegiving, sensebreaking, resilience, and social support theories, it is analyzing decision-making dynamics and power relations. The findings will inform community-based interventions and communication toolkits to promote equitable, patient-centered childbirth practices, and improve maternal health outcomes.